ITOA Code of Conduct

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  • ITOA members must deal honestly and fairly with each other, with clients and suppliers of services.
  • ITOA members will treat all details of their negotiations with clients and suppliers as confidential. Details of negotiations will not be divulged to a third party.
  • A member will not knowingly make false or misleading statements about:
  • Their ability to successfully and professionally meet a potential client’s needs.
  • Competitors.
  • Rates, costs, accommodation, transportation, capacities or any other factors at his/her disposal.
  • Or to secure otherwise confidential information.
  • A member will honour signed contracts with both clients and suppliers, in spirit as well as intent, and should make every effort to honour all commitments, both written and verbal.
  • A member will settle all financial obligations promptly or at least in accordance with normal commercial practice unless otherwise explicitly agreed with suppliers.
  • ITOA members will, as soon as possible, release back to the supplier any contracted services no longer required.
  • ITOA members should confirm all services in written form.
  • Members will not produce any sales literature that clearly names a supplier, together with a selling price, without prior agreement being reached on rates and conditions.
  • Members shall not attempt to convert business to themselves by directly or indirectly bringing the name of another ITOA member into disrepute.